Premier Group is Looking for an Entry Level Call Center Agent – Permanent Position
- Location: Durban, South Africa
- Number of Vacancies: 1
- Closing Date: 19 April 2024
About Premier Group
Premier FMCG (Pty) Ltd, commonly referred to as Premier, is a South African food manufacturer. The company is headquartered in Waterfall City, Midrand.
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Key Responsibilities
- Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
- Deliver customer services in line with agreed processes which includes but is not limited to:
- Ordering and variance follow up on exceptions and outstanding orders.
- Returns minimization.
- Identifying in-store merchandising issues and reporting this to the manager
- Keeping accurate records as needed for the business per customer.
- Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
- Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
- Identify “on hold customer” orders and “price exceptions” and escalate to manager
Requirements
Qualification Requirements
Matric
Experience Requirements
- 1 year of previous experience working on excel
- Communication-written, verbal
- Problem-solving
- Numerical ability
- Innovation/Continuous Improvement
- Teamwork
- Accountability
- Organizational Understanding
- Proactive thinking
- Confident and outspoken to fit team’s culture.
- Good people skills.
- Well-spoken.
- Energetic and friendly towards customers.
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