Premier Group is Looking for an Entry Level Call Center Agent – Permanent Position

Premier Group is Looking for an Entry Level Call Center Agent – Permanent Position

  • Location: Durban, South Africa
  • Number of Vacancies: 1
  • Closing Date: 19 April 2024

About Premier Group

Premier FMCG (Pty) Ltd, commonly referred to as Premier, is a South African food manufacturer. The company is headquartered in Waterfall City, Midrand.

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Key Responsibilities

  • Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
  • Deliver customer services in line with agreed processes which includes but is not limited to:
  • Ordering and variance follow up on exceptions and outstanding orders.
  • Returns minimization.
  • Identifying in-store merchandising issues and reporting this to the manager
  • Keeping accurate records as needed for the business per customer.
  • Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
  • Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
  • Identify “on hold customer” orders and “price exceptions” and escalate to manager


Qualification Requirements

Experience Requirements

  • 1 year of previous experience working on excel
  • Communication-written, verbal
  • Problem-solving
  • Numerical ability
  • Innovation/Continuous Improvement
  • Teamwork
  • Accountability
  • Organizational Understanding
  • Proactive thinking
  • Confident and outspoken to fit team’s culture.
  • Good people skills.
  • Well-spoken.
  • Energetic and friendly towards customers.

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