Work As A Contact Centre Agent: Customer Services With A Leading Retail Group in SA
- Location: Western Cape, South Africa
- Number of Vacancies: 1
- Closing Date: Not Specified
About The Foschini Group (TFG)
TFG Limited, also known as The Foschini Group, is a South African JSE listed retail clothing group, which trades under various brands and has more than 3,000 stores within its portfolio. It is headquartered in Parow East near Cape Town.
Key Responsibilities
• To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
• Support TFG stores and customers with account queries/ transactions.
• Promote retail credit and retention of TFG accounts.
• To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
• To reduce fraudulent incidents by adhering to Forensic processes.
Follow Amathuba Plug on WhatsApp
Requirements
Qualifications & Experience:
- Grade 12 (Matric)
- 1 year Customer Service Experience
Skills:
- Passionate about people is a must.
- Target driven and experience focused.
- Being an ambassador for our brands and offering amazing Customer experience.
- Exceed Customer expectations by identifying and providing them with the best possible solutions.
Behaviours:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
