Hollywoodbets is Hiring Twenty Four(24) Customer Service Consultants: Helpline & Digital
- Location: Umhlanga, South Africa
- Number of Vacancies: 24
- Closing Date: 17 June 2024
About Hollywoodbets
Hollywoodbets is a sports and entertainment betting operator that was born and bred on the sunny coast of Durban, South Africa. Whether you’re in one of Hollywoodbets upmarket retail branches or online, Hollywoodbetsr clients can conveniently place bets in style anytime, anywhere.
Hollywoodbets Purple Team has grown to more than 6000 Team Members with the company’s presence extending beyond local borders. Hollywoodbets is talking the United Kingdom, Ireland and Mozambique. The company offers a wide range of betting options that include exciting products with a quick turn-around, as well as betting on all major sports.
Hollywoodbets has partnered with local and international powerhouses. Joining Hollywoodbets winning Team means being associated with sporting stars like the Hollywoodbets Dolphins and Hollywoodbets Sharks. Hollywoodbets Team also takes pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium, and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth, Hollywoodbets Durbanville and the company is the event title sponsors of Africa’s Greatest Horseracing Event, The Hollywoodbets Durban July!
Hollywoodbets has taken its passion for football to the next level through its sponsorship of the Hollywoodbets Super League, South Africa’s premier women’s football league. It is also the official South African betting partner for LaLiga and a principle partner for UK’s Premier League club, Brentford FC. Becoming the first South African betting operator to appear on the front of a Premier League jersey was a dream come true – and there’s much more in store.
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Key Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. The company’s talented Team is on a mission to increase its global footprint, ready to take on any challenge because not even the sky is the limit.
The company has an amazing opportunity for a Customer Service Consultant: Helpline & Digital to be based in Umhlanga. Do you think you have what it takes to be the newest Purple Star? The successful candidate will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.
You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals. Embrace challenges and the thrill of working in a vibrant and fast-paced industry. Grow with development plans and culture that allows you to further your career.
What You’ll do for the Brand:
- Team members log at least 10 minutes(10 minutes for Helpline and 15 minutes for Digital) prior to the startup of a shift.
- Addresses Enquires on betting information – Authenticates the account holder and provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
- Markets the brand, builds and establishes rapport with the customer.
- Voucher and Birthday SMS to customers.
- Meet daily/weekly/monthly targets.
- Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system, and this is escalated to the Supervisor for resolve and feedback.
- Comply with company and department policies, procedures and standard operating procedures.
- Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
- Any other ad hoc duties that might be required.
What You’ll Bring to the Team:
- Excellent communication skills
- Great attention to detail and high-quality work
- Exceptional level of customer service.
- Working knowledge of the various betting platforms and functionality.
- Great listening skills.
- Teamwork and strong interpersonal skills
- Be highly accountable and trustworthy.
- Strong planning and problem-solving skills.
- Excellent time management and the ability to multi-task.
- Strong admin skills and business acumen.
Requirements
You Bring:
- 6 months Customer Service Experience.
A Bonus to have:
- Betting knowledge and experience
- Degree/Diploma
- Contact Centre Experience.
Available Positions
Customer Service Consultant: Helpline X12 Umhlanga, KwaZulu-Natal. Closing Date: 17 June 2024
Customer Service Consultant: Digital x12 Umhlanga, KwaZulu-Natal. Closing Date: 17 June 2024
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