Become A Customer Service Agent: Fixed Term Contract At A Leading South African Chemicals Group Company
- Location: KwaZulu-Natal, South Africa
- Number of Vacancies: 1
- Closing Date: 06 June 2024
About AECI
AECI Limited is a South African chemicals group and is listed on the JSE Securities Exchange.
Key Responsibilities
- Receive and acknowledge customer orders and process customer orders.
- Liaise with customers via telephone and email.
- Liaise with Warehouse on daily orders being dispatched
- Sales invoicing for Local and Export orders
- Prepare quotations/ pro forma invoices in response to customer enquiries – Local and Export
- Liaise with various departments regarding orders – planning, procurement, production, shipping and warehouse
- Provide active support to the Sales team & team leader.
- Create supplier purchase requisition.
- Filing and ad hoc administrative duties
- Comply with governance and established policies, systems, procedures and practices.
- Records kept according to Department’s requirements.
- Report day to day issues to supervisor.
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Requirements
- Matric
- At least 2 years’ experience working in customer services environment
- Customer Service
- SAP knowledge preferred
- Sound knowledge of sales and distribution processes and procedures
- Excellent understanding of customer requirements.
- Intermediate skills in MS Word, Excel and Outlook
- Customer services orientated
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