Are You A Self-motivated Individual Passionate About The Banking Industry? Apply To Become A CCS Enquiries Agent At CAPITEC Bank
- Location: Bellville, Western Cape, South Africa
- Number of Vacancies: 1
- Closing Date: Not Specified
About CAPITEC Bank
Capitec Bank is a South African retail bank. As of August 2017 the bank was the second largest retail bank in South Africa, based on number of customers, with 120,000 customers opening new accounts per month.
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Key Responsibilities
- To provide an efficient and effective query resolution service to clients, 3rd parties and branches relating to Capitec Bank’s handed over-, debt review and administration order clients as well as related ad hoc recoveries and Insurance claim queries.
Requirements
- Minimum: At least 2 years’ experience in a client service and / or legal collections environment
- Ideal: Experience of dealing with client relationships in matters of potential conflict
Qualifications (Minimum): Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred): Diploma in Law
Knowledge
- Minimum:
- Knowledge of legal collections
- MS Office ( MS Word, MS Outlook and MS Excel)
- Ideal:
- Knowledge of Capitec Bank Handover and CCS Status policy
- Legal Collections processes / procedures
- Debt Review processes / procedures
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Analytical Skills
- Business writing skills
- Administration Skills
- Planning, organising and coordination skills
Conditions of Employment: Clear criminal and credit record
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