An Opportunity To Become A Call Centre Agent (New Accounts) At Mr Price Money
- Location: Durban, Kwazulu Natal, South Africa
- Number of Vacancies: 1
- Closing Date: Not Specified
About Mr Price
Mr Price Group is a cash-based fashion-value retailer, and is a public company listed on the Johannesburg Stock Exchange. Established in 1985, the retailer has 2,543 stores which are mainly in South Africa, as well as online channels.
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Key Responsibilities
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
RESPONSIBILITIES
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
Requirements
- Grade 12
- 1 year call centre experience – in new accounts environment.
- Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
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