SITA is Looking For An Admin: Functional Application Support With An Annual Salary of R 286 639 – R 429 959
- Location: Eastern Cape, South Africa
- Number of Vacancies: 1
- Closing Date: 10 June 2024
About SITA
SITA’s role is to consolidate and coordinate the State’s information technology resources to achieve cost savings through scale, increase delivery capabilities and enhance interoperability.
The organisation is committed to leveraging Information Technology (IT) as a strategic resource for government, managing the IT procurement and delivery process to ensure that the South African government gets value for money, increased productivity; qualitative solutions, services and products; and uses best practice IT approaches in its modernisation and the delivery of services to all citizens.
Key Responsibilities
To provide first or second-level functional Application support Services relating to specific application systems
according to service.
- Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application
to ensure the availability of the application. - Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of
the application. - Provide business advice or training to users about the application systems functionality with support and
supervision to ensure optimal functionality of applications. - Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to
ensure accurate information on the application is available to the user. - Provide Information Support to clients and supervisors.
Requirements
Minimum: 1 – 2-year National Certificate in a Information Technology / NQF level 5 or accredited specialised
courses.
Experience: 2 – 3 experience years’ experience/exposure in ICT services/Industry. Experience of systems
maintenance and support.
- Experience in data query languages (E.g. SQL)
- 2 + years of experience in digital analysis and data-driven decision making.
- Proven expertise in SQL Server.
Knowledge of: Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment. Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues. Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run. Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure.
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: - Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
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