Become a Customer Service Agent at Shoprite – Permanent Position
- Location: Brackenfell , Cape Town, South Africa
- Number of Vacancies: 1
- Closing Date: 27 April 2024
About Shoprite
Over 40 years ago, Shoprite made a promise to bring the lowest prices in quality food and essential home goods to its customers. This promise was the very foundation of Shoprite business and has helped to fuel its growth to becoming Africa’s largest grocery retailer. Today, with over 500 stores and over 20 million loyal shoppers across the continent, the Shoprite group continues to provide communities with a variety of food products, household goods, home appliances and value added services at the lowest possible prices.
Key Responsibilities
- Delivering high quality customer service and continually contributing towards a culture of customer service
- excellence – being passionate about the customer experience!
- Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
- Being proactive to urgent/emergency situations in accordance with product/service guidelines.
- Providing timely escalation of requests and updating our customers on the progress of resolution.
- Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
- Ensuring all service level goals are understood and achieved.
- Taking the necessary steps to drive up customer retention.
- Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should.
- Proactively seeking ways to continuously improve the customer experience.
- Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
- Supporting other responsibilities that may be assigned from time to time.
Requirements
- Grade 12 / Matric – (essential)
- Degree/Diploma or Courses in Communications or a related field – (beneficial)
- 1 years’ experience in a Customer Services environment or similar role – (essential).
- Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential).
- Experience in a retail / contact centre environment – (desired).
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