Opportunities at the Department of Employment and Labour: Become a UIF Claims Officer (X45 Posts)

• Organization: Department of Employment and Labour
• Location: Polokwane
• Career Category: Administration
• Salary: R269 499 per annum
• Job Type/Type of contract: Permanent
• Duration: Not Specified
• Deadline: 11 July 2025

Opportunities at the Department of Employment and Labour: Become a UIF Claims Officer (X45 Posts)

The Department of Employment and Labour in South Africa is opening doors for dedicated individuals to join its team as Unemployment Insurance Fund (UIF) Claims Officers, specifically focusing on Employer Services. With a significant recruitment drive of 45 posts across various Labour Centres, this initiative aims to bolster the efficiency of unemployment insurance services and promote employment equity within the department. This article provides a comprehensive overview of this vital role, including requirements, duties, application procedures, and what prospective candidates can expect.

The Role of a UIF Claims Officer: Employer Services

The UIF Claims Officer plays a crucial role in the effective administration of unemployment benefits and ensuring compliance from employers. These positions offer a competitive annual salary of R269,499, underscoring the importance of their contribution to the national social security framework. The roles are distributed across several Labour Centres, highlighting a decentralized approach to service delivery.

Key Responsibilities and Duties

Successful candidates will be entrusted with a range of responsibilities essential to the smooth functioning of UIF services:

• Screening Services: Conducting initial assessments and verification of applications to ensure they meet basic criteria.
• Processing Applications: Meticulously handling and processing applications for various UIF benefits, ensuring accuracy and adherence to regulations.
• Registering Payment Continuation Forms: Managing the administrative aspects related to the ongoing payment of benefits.
• Administrative Functions: Performing diverse administrative tasks that support the overall operations of the UIF Employer Services unit.

Essential Knowledge, Skills, and Requirements

To qualify for these critical positions, applicants must demonstrate a blend of academic achievement, relevant knowledge, and practical skills.

Academic Requirement:

• A Matriculation/Grade 12/Senior Certificate is the minimum educational qualification.

Crucial Knowledge Areas: Candidates must possess a sound understanding of:

• The Unemployment Insurance Act and its Regulations.
• The Unemployment Insurance Contributions Act.
• The Public Finance Management Act (PFMA) and Treasury Regulations.
• The Protection of Personal Information Act (POPIA).
• Batho Pele Principles, which guide public service delivery.
• Department of Labour and UIF Policies and Procedures, including their Vision, Mission, and Values.
• Principles of Customer Care.

Necessary Skills: The role demands a diverse skill set to effectively manage interactions and tasks:

• Communication: Excellent verbal and written communication skills, including strong telephone etiquette.
• Interpersonal: Strong interpersonal skills for effective interaction with colleagues and the public.
• Interviewing & Listening: Ability to conduct effective interviews and listen attentively to gather necessary information.
• Interpretation: Capacity to accurately interpret the UI Act and Contributions Act.
• Computer Literacy: Proficiency in using computer systems for data entry and various administrative tasks.
• Conflict Management: Skill in handling and resolving disputes or difficult situations.
• Time Management: Efficiently managing workload and prioritizing tasks.
• Customer Relations: Building and maintaining positive relationships with clients and stakeholders.
• Analytical: Ability to analyze information and make informed decisions.
• On-job Training: Aptitude for learning and adapting to operational systems.

Geographical Distribution of Posts

The 45 vacancies are strategically distributed across numerous Labour Centres in Limpopo Province, ensuring widespread access to UIF services:

• Giyani: 3 Posts (Ref No: HR4/4/6/56)
• Jane Furse: 3 Posts (Ref No: HR4/4/6/57)
• Burgersfort Satellite Office: 2 Posts (Ref No: HR4/4/6/58)
• Lebowakgomo: 3 Posts (Ref No: HR4/4/6/59)
• Lephalale: 3 Posts (Ref No: HR4/4/6/60)
• Thabazimbi Satellite Office: 2 Posts (Ref No: HR4/4/6/61)
• Makhado: 2 Posts (Ref No: HR4/4/6/62)
• Musina Satellite Office: 2 Posts (Ref No: HR4/4/6/63)
• Modimolle: 3 Posts (Ref No: HR4/4/6/64)
• Warmbath Satellite Office: 2 Posts (Ref No: HR4/4/6/65)
• Mokopane: 2 Posts (Ref No: HR4/4/6/66)
• Mookgopong Satellite Office: 2 Posts (Ref No: HR4/4/6/67)
• Phalaborwa: 3 Posts (Ref No: HR4/4/6/68)
• Hoedspruit Satellite: 1 Post (Ref No: HR4/4/6/69)
• Seshego: 2 Posts (Ref No: HR4/4/6/70)
• Thohoyandou: 3 Posts (Ref No: HR4/4/6/71)
• Tzaneen: 3 Posts (Ref No: HR4/4/6/72)
• Groblersdal: 2 Posts (Ref No: HR4/4/6/73)
• Mankweng: 2 Posts (Ref No: HR4/4/6/74)

The Application Process: A Detailed Guide

The Department of Employment and Labour emphasizes a strict adherence to application protocols to ensure a fair and efficient selection process.

Required Documents:

• A fully completed, initialled, and signed new Z83 application form, obtainable from any Public Service Department or www.gov.za/documents. (Applications on the old Z83 form will not be considered.)
• An updated, comprehensive Curriculum Vitae (CV) detailing any previous experience.

Submission Guidelines:

• For online applications, both the Z83 form and CV must be submitted as one (1) PDF document or attachment. JPEG/picture formats will not be accepted.
• Clearly indicate the correct job title and the reference number of the post on the subject line of your email.
• Use the specific email address associated with the Labour Centre you are applying for. For example:
  • Giyani: UIFJobs-GIY@labour.gov.za
  • Jane Furse and Burgersfort: UIFJobs-JF@labour.gov.za
  • Lebowakgomo: UIFJobs-LEB@labour.gov.za
  • Lephalale and Thabazimbi: UIFJobs-LEP@labour.gov.za
  • Makhado and Musina: UIFJobs-MAKH@labour.gov.za
  • Modimolle and Warmbath: UIFJobs-MOD@labour.gov.za
  • Mokopane and Mookgopong: UIFJobs-MOK@labour.gov.za
  • Phalaborwa and Hoedspruit: UIFJobs-PHAL@labour.gov.za
  • Seshego: UIFJobs-SESH@labour.gov.za
  • Thohoyandou: UIFJobs-THO@labour.gov.za
  • Tzaneen: UIFJobs-TZN@labour.gov.za
  • Groblersdal: UIFJobs-GLD@labour.gov.za
  • Polokwane (for posts with no specific email listed): UIFJobs-PLK@labour.gov.za
• Alternatively, applications can be hand-delivered to 42a Schoeman Street, Polokwane, or posted to Chief Director: Provincial Operations, Private Bag X 9368, Polokwane, 0700.

Important Notes for Applicants:

• Each post advertisement requires its own application form, fully completed, initialled, and signed.
• All fields of Section A, B, C, and D of the Z83 form must be completed in full.
• For Sections E, F, and G, it is acceptable to refer to the CV, but the question regarding conditions that prevent re-appointment under Part “F” must be answered, and the declaration signed.
• Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the interview date.
• Non-RSA Citizens/Permanent Resident Permit holders with foreign qualifications must provide a SAQA evaluation report if shortlisted.
• Applications submitted via fax will not be accepted.
• Failure to comply with these instructions or late submissions will result in disqualification.
• Correspondence will be limited to shortlisted candidates.

Equity Promotion and Selection Process

The Department of Employment and Labour is an equal opportunity affirmative action employer, committed to promoting equity in terms of race, gender, and disability. The filling of these posts will align with the numeric targets outlined in their Employment Equity plan.

Suitable candidates will undergo a comprehensive selection process, including:

• A pre-entry practical exercise as part of the assessment to determine suitability based on technical and generic requirements.
• Personnel suitability checks, including criminal record, citizenship, credit record, qualification verification, and employment verification.

Applicants consent to the collection, processing, and storing of their personal information in accordance with POPIA by responding to the advertisement.

Closing Date and Enquiries

The closing date for applications is 11 July 2025 at 16:00 (for walk-in applications) and 00:00 (for online applications).

For any enquiries regarding these posts, interested individuals can contact Ms. SM Lebogo at Tel 015 290 1662.

Conclusion

These 45 UIF Claims Officer positions represent a significant opportunity for qualified and dedicated individuals to contribute to a vital public service in South Africa. By joining the Department of Employment and Labour, successful candidates will play a direct role in supporting unemployed citizens and ensuring the efficient functioning of the country’s social security system, all while gaining invaluable experience in a dynamic governmental environment.