Old Mutual is Looking for a Trainee Call Centre Agent in South Africa
- Location: Pinelands, South Africa
- Number of Vacancies: 1
- Closing Date: 10 April 2024
About Old Mutual
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
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Key Responsibilities
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Requirements
Matriculation Certificate (Matric) (Required)
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