Join Radisson Hotel Group As A Doorman! Is Guest Service Your Ultimate Passion? Then Apply

Join Radisson Hotel Group As A Doorman! Is Guest Service Your Ultimate Passion? Then Apply

• Location: Cape Town
• Number Of Vacancies: 1
• Closing Date: 28 March 2024

About Radisson Hotel Group

Radisson Hotel Group is a 4-star hotel near the Cape Town business district is within walking distance of the Cape Town International Convention Center (CTICC) and the Victoria & Alfred Waterfront, home to popular shops and restaurants. The Cape Town hotel also offers secure, indoor parking, as well as complimentary access to the fitness center and outdoor plunge pool. Boasting a 125 m2 conference space that can be divided into 2 equal-sized meeting rooms our Cape Town hotel is the perfect location for meetings, events an receptions.

Key Responsibilities

-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships whilst promoting the company culture and values.
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements

-Experience in guest relations beneficial but not essential
-Hands-on approach with a can-do work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions taking ownership for duties and tasks assigned
-Personal integrity, with the ability to work in an environment that demands excellence
-Experience of working with IT systems on various platforms
-Strong communication skills

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