GENERAL WORK

Cashbuild is Looking for a General Assistant to Ensure Comprehensive Customer Service in its Store

Cashbuild is Looking for a General Assistant to Ensure Comprehensive Customer Service in its Store

  • Location: Johannesburg, South Africa
  • Number of Vacancies: 1
  • Closing Date: 22 April 2024

About Cashbuild

Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 318 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Eswatini and Malawi. Cashbuild, which employs 6 046 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementioned countries. Cashbuild is the first choice retailer in its chosen field in all the regions in which it operates. It achieves this by carrying a focused, in-depth, quality product range at the most competitive prices to meet the needs of the local market for homebuilders, home improvers, contractors, farmers, traders and any persons wanting to purchase quality building materials for cash.

Key Responsibilities

Customer Service

  • ·       Acknowledge all Customers and determine their needs
  • ·       Advise Customers correctly on product
  • ·       Assist Customer with any product queries
  • ·       Assist with Customer complaints timely
  • ·       Add on sales, e.g. paint v/s paint brushes, thinners, etc.
  • ·       Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
  • ·       Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
  • ·       Advise Customers on the additional services provided:
  • ·       Delivery service / bulk deposits
  • ·       Glass cutting
  • ·       Plan reading
  • ·       Credit programmes
  • ·       Special orders
  • ·       Trusses
  • ·       Distant ordering
  • ·       VIC Customer Programme
  • ·       Must be certified in Product Knowledge
  • ·       Must be available in aisle of responsibility

Housekeeping

  • ·       Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
  • ·       Correct shelf price labelling within area of responsibility.
  • ·       Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule

Safety (OHSA) Requirements

  • ·       Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
  • ·       Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
  • ·       Report any discrepancies to the Store Manager

Ready for Business

·       Adhere to Ready for Business and Beyond my Control as per the CB Way

Loss Prevention and Security

  • ·       Identify any gaps in the displays, investigate causes and report any concerns to management
  • ·       Be aware of suspicious behaviours or people and report any suspicions to management
  • ·       No product to be loaded for a Customer without proof of purchase or required documentation

Requirements

  • ·        Grade 12 or minimum of 1 (one) year work related experience
  • ·        Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
  • ·        Ability to perform basic calculations accurately
  • ·        Must be willing to work shifts, weekends, and Public Holidays
  • ·        Must be able to work under pressure

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